Scope

These standards are commercially owned.

These standards are mandated for ba.com.

Top Level Principles

  • fit for purpose
  • meet customer needs and expectations, balanced with business requirements
  • fit the physical capabilities of users, and take account of accessibility issues
  • a source of competitive advantage
  • The International Standards Organisation defintion of usability is “The effectiveness, efficiency and satisfaction with which specified users achieve specified goals in particular environments.”
  • Accessibility is to do with making resources available to the disabled. In web terms, this is pertinent especially to the blind and partially sighted, and those who have trouble controlling a mouse accurately.